Frequently Asked Questions
Find answers to common questions about our premium denim jeans
How do I find my perfect size?
We recommend checking our detailed size chart available on each product page. Measure your waist and inseam accurately, and compare with our measurements. If you're between sizes, we suggest sizing up for a more comfortable fit. Our customer service team is also happy to help you choose the right size.
What is your shipping policy?
We offer free standard shipping on all orders over $50. Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for an additional fee. International shipping is available to select countries with delivery times of 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for unworn jeans with original tags attached. Returns are free for defective items. For exchanges or size changes, simply contact our customer service team and we'll arrange a free exchange. Items must be in original condition with all tags and packaging.
How should I care for my denim jeans?
For best results, wash your jeans inside out in cold water with similar colors. Avoid using bleach or harsh detergents. Air dry or tumble dry on low heat. We recommend washing jeans only when necessary to preserve the color and fabric quality. The less you wash, the better they age.
What makes your denim quality premium?
Our jeans are crafted from high-quality denim fabric with reinforced stitching at stress points. We use premium hardware including durable zippers and buttons. Each pair undergoes strict quality control to ensure perfect construction, comfortable fit, and long-lasting durability.
Do you offer different fits and styles?
Yes! We offer multiple fits including Slim Fit (modern tapered cut), Regular Fit (classic straight leg), Relaxed Fit (comfortable loose cut), and Bootcut (slightly flared from knee down). Each style is available in various washes from light to dark indigo.
How long will my jeans last?
With proper care, our premium denim jeans are designed to last for years. The high-quality fabric and reinforced construction ensure durability through regular wear and washing. Many customers report their jeans getting better with age, developing a unique worn-in character.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time. You can also log into your account on our website to check your order status and shipping updates at any time.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards are delivered via email and can be used for any purchase on our website. They never expire and make the perfect gift for denim lovers. You can purchase gift cards from our website.
What if my jeans don't fit?
If your jeans don't fit perfectly, we offer free exchanges within 30 days. Simply contact our customer service team with your order number, and we'll send you a prepaid return label. Once we receive your return, we'll ship out your new size immediately at no extra cost.
Still have questions?